Returns & Exchanges
At Online For Equine, we want you and your horse to be completely satisfied with your purchase, which is why we offer a straightforward 28-day return policy for most items in original condition. Please ensure all returned products are clean and free of horse hair to comply with health and safety regulations.
Initiate Your Return
Log into your account or use our guest portal to download and print the official returns form, ensuring you include your order number and reason for return.
Package Securely
Place the items in their original retail packaging with all tags attached, then secure them in a protective outer mailing bag or box to prevent damage during transit.
Ship the Item
Send your parcel via a tracked courier service to our warehouse address; we recommend obtaining proof of postage as the goods remain your responsibility until they reach us.
Refund Processing
Once our team inspects the returned items for cleanliness and condition, we will process your refund or exchange within 5-7 working days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing